Shipping/Returns/Policies

At Province we love beautiful objects that have a story and purpose. We are a small, family-run, eco-conscious company. Our goal is to leave a big impression with a small footprint.

 


Shipping & Returns

We believe in friendly and fair customer service so please feel free to get in touch for any reason at any time. Items are not eligible for returns for personal preference issues (buyer remorse). If you feel the item you received was wrongly described in the listing, simply email us to discuss return/refund. If your item was damaged during shipping, please save all of the packaging material. You may be eligible for insurance reimbursement through the carrier. Please contact us to discuss. All other issues are considered on a per-item basis. Buyer is responsible for return shipping unless the item you received was not as it was described in the listing.

To make your shopping experience smooth and hassle-free, please email us with any questions PRIOR to purchasing an item. We respond quickly at provincejournal [at] gmail.com

 

Most items are shipped via USPS. We ship within 1 day of purchase unless stated otherwise in the listing. We ship Monday through Friday. Items purchased before 11am PST on Fridays typically ship out the same day. Items purchased after 11am PST on Friday will be shipped the following Monday.

 

We are happy to combine numerous purchases into one shipment to lower your shipping costs. Email us prior to or immediately after purchase so we can arrange. Sometimes items ship out very quickly, so we must receive notification within 30 minutes of purchase.

 

Please inquire prior to purchase if you are interested in purchasing add-on shipping services or upgrades such as supplemental insurance, signature confirmation, or expedited services. Add-ons will either be charged within the listing or separately via PayPal.

 

International customers: We are happy to consider international shipping. If the item you're interested in isn't showing an international shipping quote, please inquire for an estimate. Be sure to include your address.

 

We believe making and selling should not come at the expense of the Earth. In addition to being fanatics about conserving, recycling, and repurposing, we reuse shipping & packing products as much as possible. You might find that our boxes arrive with some blemishes or old labels and that's because we have given it a second life. If it passes our standards for cleanliness and durability, we pass on the environmental and cost savings to you.

 

We're a bit packing obsessed. We pack items very well to prevent loss during shipping. If your item arrives damaged due to shipping, it is your responsibility to initiate a complaint/compensation from the shipping carrier. In our 18 years of selling online, this has been extremely rare.

 

Why is the shipping estimate so high? The estimate you see in the listing is the estimate provided by our shipping carrier based on the item's actual packaged weight, dimensions, and recipient location. We do not believe in exaggerating package weights or tacking on hidden shipping and handling fees. If the actual shipping cost exceeds $3.50 more than a customer paid, we will automatically refund the shipping overage.

We do not restock clothing or personal accessories and therefore cannot refund such items unless the item you received was not accurately described in the listing when you purchased it.

Refunds will only be processed through the payment processing services available to customers at time of checkout (PayPal/Braintree/Square). Province is not responsible for fees charged on refunds by our payment processing partners.

 

Policies

Copyright Policy: Please note that for all artwork, photography, or other original images/works/products produced by Province, its owners or represented artists, we retain image copyrights. Copyrights are not included in our sales unless otherwise marked. These works therefore may not be reproduced in any form by the buyer. Our Copyright Policy does not apply to works of art or products sold by Province that have been created or copyright by other artists, makers, or manufacturers.

Tax: We are required to collect and report sales tax in California. Purchases made by California customers will automatically be charged the current CA sales tax rate.